Question 1

What are the advantages of an online ticket?

Accepted Answer

An online ticket can be purchased 24/7 in our shop. You will receive your ticket directly and conveniently by email. It is valid for use in Miltenberg at the selected time according to our timetable (https://www.reederei-henneberger.info/pdf/Fahrplan.pdf). It guarantees your participation in the selected journey. With your ticket, you can board without having to purchase a separate ticket on site.

Question 2

How much does a ticket cost?

Accepted Answer

Adults (Grand Tour) for €16.00

Children (Grand Tour) for €10.00
aged 4 to 14 years

Question 3

How do I pay for my tickets?

Accepted Answer

• PayPal (even without a registered user account)
 • Credit card (VISA / Mastercard / AmEx)
 • Instant bank transfer via Klarna (online banking required)

Question 4

Are there any additional fees?

Accepted Answer

No, there are no additional or hidden fees for you.

The price for a regular online ticket is identical to the selling price of a ticket purchased directly on site.

Question 5

Is it possible to purchase on account?

Accepted Answer

Unfortunately, it is not possible to purchase tickets online by invoice.

Thank you for your understanding!

Question 6

What fare discounts are available?

Accepted Answer

Children aged between 4 and 14 years pay a reduced fare.

Groups (from 15 adults / no online ticket available) can register directly via e-mail (mailto:info@reederei-henneberger.com)and will receive a written confirmation of their trip at the agreed group price.

(Passenger shipping does not constitute public passenger transport within the meaning of the Law on the Free Transport of Severely Disabled Persons of 9 July 1979)

Question 7

Do children under 4 years old need a ticket?

Accepted Answer

Children under 4 years of age are free and therefore do not need a ticket.

Question 8

Do you need a ticket for a bicycle?

Accepted Answer

Bicycles may be taken on board free of charge. No ticket is required for this.

Question 9

Are dogs allowed on board?

Accepted Answer

Dogs are allowed on board free of charge.

Question 10

How do I get my tickets?

Accepted Answer

You will receive your tickets in PDF format directly after purchase at the email address you provided. The tickets can be shown at the dock on your smartphone screen (digital) or as a printout (non-digital) . You can also identify yourself by name at the ship's entrance using our guest list.

Question 11

Will I receive an invoice?

Accepted Answer

You will receive a payment receipt in PDF format via email after successful order confirmation.

(After payment via PayPal, you will also receive a transaction receipt directly from PayPal)

Question 12

On which ships can I redeem my online tickets?

Accepted Answer

Online tickets can be redeemed on the ship SIVOTA of the shipping company Henneberger (VPS GmbH) .

https://static.wixstatic.com/media/c4831d_a37e60dd27734beeadc0d893dfb734d8~mv2.jpg

Question 13

Can I reserve seats on a deck?

Accepted Answer

Unfortunately, individual seat reservations, especially on the open deck, are not possible for round trips due to organizational reasons. On board, our guests without a pre-ordered meal generally have free choice of seating. In case of very high occupancy, our crew may assign seats on site.

Thank you for your understanding!

Question 14

Is buying online actually safe?

Accepted Answer

Our shop is absolutely safe and reliable:

1. German legal notice (https://www.reederei-henneberger.shop/impressum)and commercial register entry
2. Current contact information (address, email (mailto:info@reederei-henneberger.com))
3. SSL certificate for encrypted data transmission on the internet
4. Accepted payment providers including PayPal, Ayden, Klarna and Stripe
5. Only necessary data collection (GDPR compliant) (https://www.reederei-henneberger.info/pdf/Datenschutz_Shop.pdf)without future advertising (spam)

Question 15

Where do I enter my discount code?

Accepted Answer

On the order page where you enter your personal information (name & email address), you have the option to enter your discount code in the displayed form field.

The corresponding amount or percentage will then be automatically deducted from your order total in accordance with the guidelines.

Question 16

What are event tickets?

Accepted Answer

Event tickets are date-specific, limited in number, and only available during a specific period. These may include additional trips, existing cruises on a particular day or time (e.g., holidays), or special promotional offers.

(No claim or liability exists for this type of ticket at any time and is hereby expressly rejected)

Reederei Henneberger (VPS GmbH)
Miltenberg am Main

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